Reference

Terms That Govern Your vittaka Account

These terms set out what you agree to when you open and use a vittaka account. Access and eligibility depend on your local law and whether your region is supported — read this before you start.

Account eligibility rulesbKash, Nagad, Rocket payments coveredBangladesh-applicable termsSupport access includedSubject to local law
vittaka Terms That Govern Your vittaka Account
YOUR ACCOUNT PROTECTIONS

How We Handle Your Account and Data

These terms exist to protect both sides. Here is how we apply them on our end — from how your account data is stored to what happens if you need to make a change.

Account Security

Your account is protected by OTP verification on login. If you change your registered mobile number, a re-verification step is required before your account access continues.

Data Retention

We keep account records for as long as your account is active and for a period after closure, as required for transaction and compliance records. You can request a summary of your data via support.

Payment Records

Every deposit and withdrawal — whether via bKash, Nagad, or Rocket — is logged against your account. You can view your full transaction history from the account wallet section at any time.

Terms Changes

When we update these terms, we post the revised version with a date. Continued use of your account after an update means you accept the new version. Contact support if you have questions before continuing.

CONTACT PATHS OPEN

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account or a transaction, there are direct ways to get in touch. Responses cover account queries, payment disputes, and eligibility questions.

Team online

Live Chat

Start a chat from your account dashboard. Available for account queries, payment questions, and terms clarifications during support hours.

Email Support

Send your query to the support address listed in your account settings. Include your account ID for a faster response on terms or payment matters.

Help Centre

The Help section in your account covers common terms questions — account closure, withdrawal verification steps, and payment method rules.

Common Questions About These Terms

Real questions about how these terms work in practice — account rules, your rights, and what to do if something does not look right.

These terms apply to anyone who opens or uses a vittaka account. Eligibility depends on your local law and whether your region is currently supported — access is not available everywhere.

No. Each person may hold one account only. If we detect duplicate accounts linked to the same person, both may be closed and any balance forfeited under these terms.

We may suspend or permanently close an account that breaches these terms. Depending on the nature of the breach, any remaining balance may be withheld during review.

Contact support via live chat or the email address in your account settings. Include your account ID and specify what you need — transaction history or personal data records.

The core account terms are the same regardless of which payment method you use. Payment-specific rules — like verification steps and processing — are covered in the payments section of your account.

We publish an updated version with a revision date. If you continue using your account after a change goes live, that counts as acceptance. Check the terms page periodically or contact support with any questions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.